- Exactly what personal information may be collected and by what means
- Other information we collect through our services
- What about Cookies
- How this information may be used, including anyone it might be shared with
- Opt-in and opt-out provisions
- Safeguarding your personally identifiable data
- Where and how to ask questions or file complaints
- Your consent
PIPER collects personal information in several ways directly from its online visitors when they register for a service offered by PIPER. We will hold personal information including your name, email address; phone numbers, home address, and birth date so that we can offer a better Service.
Other information we collect through our services
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
There are two 'flavours' of Cookies - 'Session' cookies and 'Persistent' cookies.
Session cookies are temporary and are deleted when you shut down your web browser or turn off your computer. These are used to improve how you navigate through a website and are required for basic operation. Some are also used to track the pages you visit. You are not required to agree to these being stored temporarily.
Persistent cookies remain on your computer until manually deleted or when they reach an expiry date. They hold information that is useful if you revisit the website, and may hold personally identifiable data, such as contact form details previously submitted.
Persistent cookies include the following types:
Typically used for tracking the pages you visit. It allows website owners to see which pages are more or less popular and allows the tracking of returning visits.
These allow you, for example, to share pages with social networks such as Facebook (where applicable).
The table below explains the cookies we use and why
_utma, _utmb, _utmc, _utmz
Google Analytics (Type: persistent/session): We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers in the US, and neither PIPER or Google associate your IP address with any personally identifiable information. These cookies enable Google to track the pages that you visit during your session.
General (Type: session). Stores anonymous data essential for the website to operate correctly. Deleted when you exit the site or shut down your web browser. No personally identifiable details are collected.
When you register with PIPER, you will be asked if you want to subscribe to our update service. If you choose to opt-in for this service, the information you provide will allow us to alert you to new products, features and enhancements; special offers; upgrade opportunities; contests and events of interest. Similarly, if you choose to opt-in for this service, from time-to-time we will use the information you provide to promote the products and services of our business partners. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.
Opt-in and Opt-out provision
At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailing. Simply follow the indications in the e-mail. In particular, you can opt-out from having your personally identifiable information shared with our business partners or PIPER's subsidiaries. It is not the Company's current policy to share its customers' personal details with third parties other than as stated herein.
Should you choose to have your name and personal data removed from our database all together, you can do so by sending an Email to firstname.lastname@example.org..uk or by writing to us at:
Units 5 & 6, Bowles Well Gardens, Folkestone, Kent CT19 6PQ, United Kingdom
Safeguarding your personally identifiable information
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
If you require more information please go to the Contact Us section of the web site and send an e mail to PIPER. If you wish to talk to a PIPER customer care representative please call +44 (0) 1303 245300.